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808 Washington Ave., Suite 15, Detroit Lakes, MN 56501
725 Center Ave., Moorhead, MN 56560 		218-846-2326
218-233-0137
Xerox received the J.D. Powers & Associates award for excellence in customer service for both 2006 and 2007.

Hotline for Xerox Software Support
The Xerox Customer Support Centre is available 24 hours a day, 365 days a year. Need help with networked equipment? Dial the toll-free number just as you would to have one of our technicians paged.
1-800-821-2797
Have your product serial number available and ask for 2ND LEVEL SUPPORT. You'll be given a log number and will be connected with a Xerox analyst who will work with you to resolve your issue. If you need to update print or scan drivers or access online user manuals, check the Xerox website:

XEROX
Input the model number of your Xerox machine in the SEARCH box and then select SUPPORT or DRIVERS & DOWNLOADS.

The Xerox Service Advantage 1-800-821-2797
Call 1-800-821-2797 for Xerox Service

It's easy to say you have a large staff of highly trained Customer Service Engineers -- experts who know your equipment inside and out. Or to claim you have an extensive parts inventory -- with parts custom-designed and manufactured for your equipment. Xerox Service lives up to those promises.
 
Next time someone tells you, "We're as good as Xerox service," ask a dozen simple questions.
 
  1. What ongoing training do your Customer Service Engineers receive to keep them updated on the latest service procedures for my equipment? How can I be assured that your technicians are manufacturer-trained and certified to service and support my products? At Xerox, our service training never stops. Every Xerox Customer Service Engineer receives at least six hours per month of on-going training that keeps them up-to-date on the latest preventive maintenance procedures so your equipment consistently performs at its best.
  2. What technology do you offer to help your technicians diagnose machine performance problems? All models of Xerox copiers, duplicators and laser printers are equipped with diagnostic software which enables our service technicians to diagnose machine performance problems. This software not only helps them pinpoint current problems quickly and efficiently, it also detects equipment wear and other potential service situations.
  3. How can I be guaranteed that the parts you use to service my equipment have been purchased from the manufacturer and meet Xerox's rigorous quality standards? Only Xerox parts are specifically designed, produced to the highest of quality standards, and guaranteed exclusively for use in your Xerox equipment. Lower quality parts could translate to increased downtime. Insist that only OEM parts will be used 100% of the time. Get it in writing.
  4. Will your Customer Service Engineers always have the right parts? Our Customer Service Engineers carry with them a personal parts inventory that immediately fulfills 85 percent of all service problems. But this represents only a fraction of our entire parts investment. We cover all of the "exceptional problems" -- those 15 percent of the service problems which require infrequently replaced parts. Xerox guarantees you'll receive the parts you need, when you need them.
  5. What happens if your Customer Service Engineers don't have the right part with them? No one offers a more extensive parts inventory than Xerox Service. Our Customer Service Engineers are supported by more than local or regional parts centers. Expedited by our computerized network, we can guarantee you that the parts you need will be located and delivered from our inventory within 24 hours.
  6. What happens if your Customer Service Engineer needs help to repair my equipment? Occasionally, our highly trained Xerox Customer Service Engineers need additional help. Roughly ten percent of all service problems require escalation to our support staff. But Xerox is well-prepared. We maintain more than 500 advanced Customer Service Engineers at the local or regional level, backed by two technical support centers to cover situations when assistance is needed.
  7. What kind of performance history can you provide on my equipment? We maintain computerized performance histories for all Xerox service customers. These reports include the service call history, average copy volume, average call response time and average equipment uptime.
  8. What about equipment retrofits? With our Full Service Maintenance Agreement, you'll receive performance retrofits free of charge. Xerox continues to enhance and improve the performance, reliability and safety of its products.
  9. How do you take advantage of new technologies for servicing my equipment? Xerox is using the latest in technology to improve the service we provide you every day and will continue to invest and develop technology so it can better serve your needs. For example, we are increasing your equipment uptime through the use of laptop computers, digital radios and an exclusive technology called Sixth Sense. Not only is Sixth Sense an early troubleshooting system, it anticipates a problem before it happens. Since our technicians know what to expect and what parts they need before they arrive at your site, your equipment uptime is increased.
  10. What if I have unique service requirements? Xerox offers customized service to meet your needs. These service offerings include the following: Service 24-hours-a-day, seven-days-a-week or customized shifts to meet your needs; on-site key operator support; training programs for your people; customized programs.
  11. What types of software support services do you offer? For your Xerox Operating System software, Xerox provides a complete range of support services including maintenance, upgrades, troubleshooting, hotlines, technical bulletins and other informative publications,as well as training on system software capabilities and use.
  12. How can I be confident that your company will remain in business to service my equipment years from now? At Xerox, we measure our success by customer satisfaction. With that goal in mind, we are committed to providing optimum quality in the design, manufacture and service of every product we sell. To carry this pledge to the highest degree, we offer this exclusive Xerox Total Satisfaction Guarantee:
If you are not satisfied with your Xerox equipment, at your request Xerox will replace it without charge, to you with an identical model or a machine with comparable features and capabilities. The term of the Xerox Total Satisfaction Guarantee is three years from new equipment delivery. If the newly delivered equipment is financed by Xerox for more than three years, the Guarantee will apply during the entire term of your financing. This Xerox Total Satisfaction Guarantee applies to Xerox equipment acquired by you from Xerox (including Sales Agents and participating Dealers and Resellers) and continuously maintained by Xerox or its authorized representatives under our manufacturer's warranty or a Service Contract. This guarantee applies to all equipment acquired on or after September 5, 1990 and is not applicable to equipment damaged or destroyed due to an Act of God.
 
Only Xerox offers this extensive guarantee. After all, we introduced xerographic copying. And from that day on, we've been providing the finest, most responsive service to thousands of businesses and millions of machines.